Factory Authorized Repair Centers
For North America we currently have one Service Center. We are planning on a second one in Mid 2024
Please do not send in warranty repairs without contacting us (Expert Amps USA) first and obtaining and RMA.
For non warranty repairs contact:
Power Electronics Repair, LLC
5415 16th St West
Bradenton Florida
941-228-7110
steve @ powerelectronicsrepair.com
HELP ON CAT ERROR PROBLEMS:
IF after trying the information below, CAT ERROR still will not go away, then turn the amplifier OFF using the RED rear switch. Wait about 2 minutes, then turn amplifier back on. This should help.
IMPORTANT:
If the latest firmware ending with a “V3” is installed on your amplifier it has some added helpful features. If you see a CAT ERROR warning on the display try the below directions.
Receiving a CAT ERROR warning really just means this:
1. The CAT cable may be disconnected for that INPUT.
However, the ERROR message should go away shortly.
2. The transceiver for that INPUT may not be turned ON.
3. The CAT cable has been damaged.
4. The CAT selection for transceiver for that INPUT may be incorrect. CAT selection & transceiver must match. (Some exceptions may be when using Kenwood and some Yaesu protocols for some other transceivers.)
5. Wrong baud rate setting. The transceiver and amplifier baud rates must match. One may have changed. Note: Pushing DISPLAY button may remove the ERROR. However, the “Operate” mode may not work until the error is resolved.
6. After changes are made, you may find that TURNING OFF the amplifier, and after ON LED goes off, turning it back ON may help remove the CAT ERROR.