Service and Repairs

Warranty & Non-Warranty Repair Please note that ship to addresses have changed. Do not ship amplifiers without contacting us first. PLEASE READ BEFORE SHIPPING FOR REPAIR: For warranty repairs, download the fillable .PDF repair form and fill it out as completely as possible. Include amplifier serial number. Email the completed form to us along with proof of purchase if under warranty (receipt) and we will respond with an RMA number and instructions on where to send. We are using contracted repair centers. Do not ship the amp to us or anywhere else unless instructed to do so. If you send an amp without contacting us first it could be refused or you may have to pay shipping again to the correct repair facility. The goal is to get the product repaired and back to you as soon as possible. Pack the amp securely, preferably in the original shipping carton. Enclose the completed repair form, proof of purchase (if under warranty) with RMA number inside the box. Write the RMA number conspicuously in more than one place on the outside of the box. If original boxes are not available please make sure to double box the amplifier with plenty of padding around both the amp and interior box. We recommend against using styrofoam packing peanuts for packing around the amplifier; they allow equipment to migrate around the inside of the box increasing the probability of damage. Styrofoam also breaks down and really makes a mess around and inside of the amplfier For warranty repair we only work with factory authorized repair centers. For factory authorized service and warranty repairs all products need to be sent to the factory authorized repair facility after receiving an RMA. Sending to a non authorized repair center will void the warranty. For warranty repair repair you must obtain an RMA from us BEFORE sending the product in. As stated in the warranty policy, customer pays for shipping to and from repair facility.